FAQs
Shipping INFO
1
⚠️⚠️ CURRENTLY ALL SHIPMENTS TO THE USA ARE SUSPENDED. ANY ORDER FROM THE USA WILL BE CANCELLED. ⚠️⚠️
Shipping to the US is available only with postcards and stickers via untracked lettermail as of now.
> Unfortunately with the suspension of the de minimis exemption law, US shipping with items such as pins, keychains and apparel is unavailable.<
⚠️⚠️ Shipping to countries that are a part of the EU is also unavailable due to GPSR laws. ⚠️⚠️
All orders are shipped from Sydney Australia.
Please read shipping options carefully, as jewellery weight means higher shipping pricing! Shipping for most options have both a untracked and tracked.
SHIPPING TO...
Australia, New Zealand, United Kingdom, Canada, China, Japan, South Korea, Taiwan, Hong Kong, Indonesia, Malaysia, The Philliphines, Singapore, Thailand, Vietnam, India, Mexico
Dont see your country here and are outside of USA and EU? please contact me on instagram if you’re interested and shipping may be available.
Orders are dispatched within 3-12 business days upon purchase. Shop may be closed/orders take longer during convention periods. Information should be provided if this is the case
Refunds/Returns and Exchanges
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Returns and refunds are offered only when the items arrive damaged or have major faults.
Small printing discrepancies such as minor marks, or colour changes are not considered major faults.
Items that are shipped untracked will not qualify for refunds if they are lost during delivery, please understand and upgrade to tracked shipping for peace of mind if this will be a concern.
Cancellations
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Cancellations are accepted as long as your order has not been shipped out yet. Please email as soon as possible!
Once it has been shipped, I am no longer responsible for the package.
Contact
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On instagram @jassizl
Via email jassizlart@gmail.com